App support

Need help with one of our apps? Email hello@subtonellc.com with the app name, your device and what happened. Replies usually go out within two business days.

Apps

• MatSide: Mat-side scoring, timing and match notes for wrestling coaches.
• Stage Plot: Stage plots, input lists, riders and schedules for bands, exported as one file.
• Practice Room: Tuner, metronome, polyrhythms and lesson logs for music teachers and students.
• Sax Coach: Fingerings, transposition, long tones and play-along tracks for saxophone students.

Common questions

The microphone or tuner isn’t working

Open Settings, find the app and turn on Microphone. On iPhone, close other apps that are playing or recording audio, then reopen the app.

I can’t hear the metronome or sounds

Check the volume and the ring/silent switch, and make sure your phone isn’t connected to a Bluetooth speaker you weren’t expecting.

How do I back up my data?

Your information is stored on your device. Use the app’s export or backup option, if it has one, and save the file somewhere safe such as Files or iCloud Drive.

How do I restore a purchase?

Open the app’s settings and tap Restore purchases while signed in to the same Apple or Google account you bought with.

How do I ask for a refund?

Refunds for app purchases are handled by Apple (reportaproblem.apple.com) or Google Play.